We will endeavor to make sure that all information on our Website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible.
If you have any questions about the terms or Website, please emal us at: email@example.com
PLACING AN ORDER
- Fin the product(s) you want
- Add the products to your shopping cart
- Proceed to checkout
- Select delivery and billing options
- Ensure your items, sizes and address are correct
- Submit your order
- You will be redirected to Midtrans payment page to complete your payment.
Midtrans is an independent payment gateway company that will process your payment securely through various payment options. We accept the following payment methods:
Credit Card (Visa / Master Card)
Midtrans will process and verify your payment. Once this process is completed, your order will be confirmed!
In some instances, your credit card issuing bank may need to verify your transaction to ensure that you are the credit card owner. Rest assured that all these are done to ensure the security of your payment.
An order confirmation will be sent to your email address.
Remember to check your purchase and delivery information to ensure everything is correct before submitting your order as we may not be able to amend it.
When you submit an order, we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Only when your order has been shipped the order has been accepted. You will also receive a shipping confirmation email once this has taken place.
If we are unable to supply you with a product, we will inform you of this in email and offer you an alternative if applicable.
2.1 Our Right to Reject or Cancel Your Order
Fulfillment of all orders on the website is subject to availability. We explicitly reserve the right not to accept your order for any of the following reasons:
The product is not available / not in stock.
Your billing information is not correct or not verifiable.
Your order is flagged up by our security system as an unusual order or an order susceptible to fraud.
We have reason to believe that you are re-selling our products with no prior agreement to do so.
We could not deliver to the address provided by you due to an event outside our control.
In the event of misspelling, pricing or other errors or mistakes in the website information.
Due to different monitor display, the colors may appear differently.
PRICES & CURRENCY
Prices shown on our Website are in Indonesian Rupiah (IDR) and U.S. Dollar (USD). Currency can be changed using the currency button at the top of the website.
Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to.
The total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation; which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
4.1 Price Changes
The prices of the products will be displayed on the website. Prices may change from time to time, but these changes will not affect any order that has already been placed and the order confirmation email sent.
4.2 Discount Codes
Discount codes may from time to time offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Thrive Active reserves the right to take funds for your transaction at the point of ordering even if it is a Pre-Order item or a Back Order item this still applies. We do this to ensure that stock is allocated against your order. If your Pre Order item, for some reason, has not come in we will refund the order back to you. Thrive Active has no control over and does not accept responsibility for the length of time for funds to be released back to you.
By providing your payment details to Thrive Active you accept that we will take the funds at the time of sale. Thrive Active will not accept liability for any charges applied by your card provider relating to the transaction.
SHIPPING & DELIVERY
Thrive Active will make every effort to deliver the order within 24 hours of purchasing with the exception of orders made after 3 pm (WIB) on a Friday through to 8:30 am (WIB) Monday. All orders placed between this period will be dispatched that following Monday. We deliver products from Monday to Friday. We do not ship on certain public holidays; these holidays will be voiced to our customers before the holiday occurs.
Import duties and taxes will be the responsibility of the customer should goods be ordered from our website for delivery outside Indonesia. These costs cannot be predicted and are outside of our control.
6.2 Estimated Delivery Time
Indonesia FREE DELIVERY
2-5 working days – signed
U.S. and Canada US$ 22
10 working days – Tracked and signed
South Americas US$ 24
10 working days – Tracked and signed
Europe US$ 20
9 working days – Tracked and signed
Asia US$ 17
7 working days – Tracked and signed
South East Asia US$ 15
6 working days – Tracked and signed
Australia and New Zealand US$ 18
9 working days – Tracked and signed
Free deliver is not available on sale items, and can be removed at any time.
During sale please allow for an extra 48-72 hour delivery time.
These orders are estimates; some orders may arrive after the above estimate due to reasons beyond our control. These events are further described in the Force Majeure section.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments: firstname.lastname@example.org or add our official LINE account “@thrive.active”.
INTELLECTUAL PROPERTY RIGHTS
Thrive Active owns all intellectual property rights in the website and in the material published on it, including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content. These works are protected by copyright and patent laws worldwide.
WEBSITE USE RESTRICTION
You may use the content of this website only for your own non-commercial use to participate in the Website or to place an order or purchase products from Thrive Active. Any other use is prohibited unless agreed to by Thrive Active in writing. You agree not to change or delete any ownership notices from materials downloaded or printed from the Website. You agree not to modify, copy, translate, broadcast, perform, display, distribute, frame, reproduce, republish, download, display, post, transmit or sell any intellectual property or content appearing on the Website, including User Generated Content, without the prior written consent of Thrive Active, unless it is your own User Generated Content that you legally post on the Website. You agree not use any data mining, robots, scraping or similar data gathering methods. Nothing in these Terms and Conditions shall be interpreted as granting any license of intellectual property rights to you.
USER GENERATED CONTENT
“User Generated Content” is communications, materials, information, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other content that you and/or other Website users publish, display, upload, disclose, transmit, store, share or otherwise make available (“post”) on or through the Website, except to the extent the content is owned by Thrive Active.
In situations where Thrive Active gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.
Thrive Active shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including storm, fire, flood, earthquake) or any cause affecting the performance by Thrive Active of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Thrive Active and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion war, threat or preparation for war, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions, or malfunctions, explosions, subsidence, structural damage, epidemic or any legislation, regulation, rule or ruling of government, court or any competent authority.